Our Commitment to your Satisfaction
EthanolFireplaces.com is devoted to providing the most exceptional customer service in our industry. Each member of our team is highly trained and is an expert in specifications and selection of each and every product we sell, to make every experience a positive one. To help guarantee the finest experience, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Dealer Assurance, and Manufacturer Warranty Pledge:
We want you to be absolutely satisfied with every purchase from EthanolFireplaces.com, so if for any reason you are not, we will refund 100%. Within 14 days, simply contact us for a return authorization number and instructions. All we will ask is that you return the item unused, in original packaging, in sellable condition.
Unfortunately, there is an vast number of unauthorized internet retailers who cannot guarantee your satisfaction with warranty and service issues. Buying from a company that you trust and that manufacturers endorse is imperative. We are one of just a few certified authorized dealers that have a direct relationship with each manufacturer. This certifies every purchase you make will receive the best price, full warranty and guaranteed service coverage in the rare event of service issues.
Any returned item(s) will be inspected. Items received that are unused, in original packaging and in sellable condition will be refunded 100% of the original product purchase price less any shipping costs incurred by us.