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Our Commitment to your SatisfactionEthanolFireplaces.com is devoted to providing the most exceptional customer service in our industry. Each member of our team is highly trained and is an expert in specifications and selection of each and every product we sell, to make every experience a positive one. To help guarantee the finest experience, we offer a Satisfaction and Refund Guarantee, Price Match Guarantee, Authorized Dealer Assurance, and Manufacturer Warranty Pledge:We want you to be absolutely satisfied with every purchase from EthanolFireplaces.com, so if for any reason you are not, we will refund 100%. Within 14 days, simply contact us for a return authorization number and instructions. All we will ask is that you return the item unused, in original packaging, in sellable condition. Unfortunately, there is an vast number of unauthorized internet retailers who cannot guarantee your satisfaction with warranty and service issues. Buying from a company that you trust and that manufacturers endorse is imperative. We are one of just a few certified authorized dealers that have a direct relationship with each manufacturer. This certifies every purchase you make will receive the best price, full warranty and guaranteed service coverage in the rare event of service issues. Any returned item(s) will be inspected. Items received that are unused, in original packaging and in sellable condition will be refunded 100% of the original product purchase price less any shipping costs incurred by us.
This product ships within 1-3 business days and are delivered in 5-7 days! Our items ship via Federal Express at no additional charge within the lower 48 US states. All other locations and countries will be quoted.Shipping time varies depending on your location in the US or Canada. You will receive an email at the time of shipment with tracking and receiving information.
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If your item is shipped via common carrier (Federal Express or UPS), then you may accept a package and notify us of any damage within 72 hours. If your item is shipped by LTL (large carrier/truck), please inspect the product for any damage prior to accepting the package. If you have any suspicion of damage, please note it on the bill of lading (delivery receipt) as "damaged." Please notify us of any damage within 72 hours.