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Our Commitment to your Satisfaction
EthanolFireplaces.com is devoted to providing the most exceptional customer
service in our industry. Each member of our team is highly trained and is an
expert in specifications and selection of each and every product we sell, to
make every experience a positive one. To help guarantee the finest experience,
we offer a Satisfaction and Refund Guarantee, Price Match Guarantee,
Authorized Dealer Assurance, and Manufacturer Warranty Pledge:
We want you to be absolutely satisfied with every purchase from
EthanolFireplaces.com, so if for any reason you are not, we will refund 100%.
Within 14 days, simply contact us for a return authorization number and
instructions. All we will ask is that you return the item unused, in original
packaging, in sellable condition.
Unfortunately, there is an vast number of unauthorized internet retailers who
cannot guarantee your satisfaction with warranty and service issues. Buying
from a company that you trust and that manufacturers endorse is imperative. We
are one of just a few certified authorized dealers that have a direct
relationship with each manufacturer. This certifies every purchase you make
will receive the best price, full warranty and guaranteed service coverage in
the rare event of service issues.
Any returned item(s) will be inspected. Items received that are unused, in
original packaging and in sellable condition will be refunded 100% of the
original product purchase price less any shipping costs incurred by us.
product ships within 1-3 business days and are delivered in 5-7 days!
Our items ship via Federal Express at no additional charge within the lower 48
US states. All other locations and countries will be quoted.
Shipping time varies depending on your location in the US or Canada. You will
receive an email at the time of shipment with tracking and receiving
We cannot be held responsible for the cost of repairs or replacement of damaged
items if there is no notation on the freight delivery receipt. If your item is
shipped via common carrier (Federal Express or UPS), then you may accept a
package and notify us of any damage within 72 hours. If your item is shipped by
LTL (large carrier/truck), please inspect the product for any damage prior to accepting
the package. If you have any suspicion of damage, please note it on the bill of
lading (delivery receipt) as "damaged." Please notify us of any
damage within 72 hours.